Avaya SA ESS WFO R11 F/T Screen Rcdg 3Y

Keep screen recording coverage aligned with the demands of a production contact center. This 3-year support entitlement is designed for Avaya Workforce Optimization R11 full-time screen recording deployments that need dependable continuity across extended operating cycles. When screen capture is part of your compliance, coaching, and dispute-resolution process, support coverage matters as much as the software itself. This package helps protect the recording layer that captures agent activity, preserving the evidence trail organizations rely on for governance and performance management. It is a strong fit for teams that need to reduce the risk of gaps in recorded sessions and avoid the operational cost of unplanned recovery. For IT leaders, the appeal is straightforward: a longer coverage period simplifies planning, supports budget predictability, and keeps the environment aligned with enterprise retention and oversight requirements. For procurement teams, it offers a focused entitlement for a specific Avaya WFO R11 use case — no excess scope, just the coverage needed to sustain a critical recording function.