Avaya SA ESS WFO R11 CR MIDSIZE ENT

Keep contact center productivity and compliance uninterrupted by pairing your ESS WFO Release 11 deployment with a focused 1‑year Avaya support package (MPN 231134). This offering targets mid‑size enterprise environments and delivers vendor‑backed software maintenance, security patches and access to Avaya technical resources for troubleshooting and product updates. It reduces operational risk during release updates and peak traffic events by providing predictable vendor coverage and a single support contract that ties to your installed WFO software. Procurement teams will value clear scope and duration; infrastructure leads will appreciate that support is aligned to the R11 code line and mid‑size deployment profile. Choose this plan when your priority is maintaining SLA adherence, rapid incident escalation, and documented update access for a full year without renegotiating custom engagements.