Avaya SA ESS WFO R11 ACR Dialer Intg 3YAN

Maintain support coverage for Avaya Workforce Optimization R11 ACR Dialer integration environments with a 3-year entitlement aligned to enterprise contact center operations. This support item is intended for organizations running Avaya WFO R11 components that depend on ACR Dialer integration and need a defined coverage period for planning, budgeting, and continuity. For teams managing production contact center systems, the value is not just access to support — it is the ability to keep a specialized software stack under an active support umbrella without uncertainty. That matters when the environment is tied to agent performance, recording workflows, and operational reporting. A fixed 3-year term helps procurement and infrastructure teams align renewal cycles with platform roadmaps and internal budget windows. This entitlement is suited to environments where Avaya software support must remain current across a multi-year operating horizon. It provides a clear path for maintaining vendor-backed coverage on a targeted WFO integration component, helping reduce risk associated with unsupported software and fragmented maintenance planning.