Avaya SA ESS+UA RM SYS C100 1+5 MCU

Keep mission-critical Avaya C100 systems operational through a focused three-year remote maintenance agreement. This SKU delivers 1+5 MCU coverage and remote support workflows that prioritize incident triage, software updates and configuration guidance from Avaya engineers. For infrastructure teams managing unified communications across multiple sites, the remote model reduces on-site visits while preserving fast vendor access to diagnostics and patches. The agreement is tailored to preserve existing hardware and software investments: it ensures access to product fixes, firmware updates where applicable, and structured escalation to Avaya technical resources. Choose this support package when you need predictable vendor accountability, documented remediation paths, and minimal administrative overhead for recurring maintenance. Procurement teams will find the term-based support simplifies budgeting while systems architects retain control over change windows and maintenance windows. This SKU is designed for organizations that accept remote resolution as the primary remediation route and want a priced, multi-year commitment rather than ad-hoc break/fix purchases.