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Create Free Business Account| Product Supported | PRT NBD PFIND 20 |
| Support Hours | Business hours |
| Covered Period | 1 year |
| Provided Support | Parts replacement (Next Business Day) |
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This offering provides parts replacement on the next business day for qualifying failed components under the PFIND 20 designation and is tied to SA ESS+UA entitlement rules.
Coverage under this product is for 1 year, as indicated in the product designation.
Once a qualifying fault is validated by Avaya support, eligible parts are dispatched for next business day delivery within the covered service area and business calendar.
Yes — on‑site labor and additional services are typically available as separate line items or bundles. Contact sales to combine parts NBD with technician dispatch.
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