Avaya SA ESS+UA PRT NBD MIC SP RA63 3YAN

Limit operational impact with a focused support package that provides next business day (NBD) response, essential-level service, and UA software entitlement across a three‑year term. This Avaya offering (MPN 355773) aligns day‑to‑day maintenance needs with predictable response behavior: cases escalate via prioritized routing (PRT) and field actions are scheduled under NBD expectations to control logistics and technician dispatch costs. The plan suits distributed RA63 or similar platform footprints where fast, economical recovery is essential but 24x7 onsite presence is not required. UA entitlement ensures timely software updates and patches during the contract; combined with documented service steps and access to Avaya knowledge resources, this package reduces time spent on routine maintenance while reserving higher‑touch options for critical incidents.