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Create Free Business Account| Pricing Type | Support Subscription |
| License Quantity | 1 |
| Product Supported | SA ESS+UA PRT NBD MIC RM61 5YPP |
| Support Hours | Business Hours / NBD parts |
| Covered Period | 5 Years |
| Provided Support | Parts Replacement and Remote Technical Support |
| Service Characteristic | NBD parts dispatch, MIC-level assistance, software entitlement |
| Service Location | Remote and Customer Site (parts delivery) |
| Service Description | Next Business Day parts replacement and remote case management, includes software updates and MIC-level coordination for RM61 systems |
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PRT NBD covers Next Business Day delivery of eligible replacement parts for covered RM61-class hardware, combined with remote vendor assistance for case management.
Yes. The ESS+UA component grants software entitlement and access to updates for the five-year contract term.
This SKU focuses on parts replacement with remote support; onsite dispatch on the same day is not guaranteed and depends on case assessment and local logistics.
A 5-Year term consolidates support renewals into a single long-term commitment, reducing annual procurement variance and enabling predictable maintenance budgeting.
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