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Create Free Business Account| Product Supported | SA ESS+UA PRT NBD MIC RM61 1YPP |
| Support Hours | Varies — contact Avaya for SLA details |
| Covered Period | 12 months |
| Provided Support | Parts and vendor assistance |
| Service Description | Next-business-day parts dispatch and vendor assistance for RM61 equipment |
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NBD indicates Avaya will dispatch replacement parts with next-business-day logistics where available; delivery time can depend on location and service availability.
This SKU specifies parts entitlement and vendor assistance. On-site labor coverage is not explicitly listed; confirm with Avaya or your reseller for full-service options.
The term covers 12 months from the contract start date specified on the purchase order or renewal confirmation.
Upgrade paths and alternate SLAs may be available through Avaya sales or accredited resellers; contact them to discuss tailored coverage and pricing.
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