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Create Free Business Account| Pricing Type | Support plan |
| Product Supported | Avaya RC100 |
| Support Hours | Business hours |
| Covered Period | 60 months |
| Provided Support | Next Business Day parts replacement |
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Next Business Day (NBD) parts replacement means Avaya will dispatch replacement parts so they arrive on the next business day following validated entitlement and part availability, reducing the wait for hardware recovery.
No. This offering covers parts replacement and entitlement handling for the RC100 platform; it does not guarantee on-site engineering labor unless separately contracted.
Coverage is specified as 60 months in total (5-year plan) for the RC100 under this SKU; exact start date is determined by the service agreement or activation date.
Yes. Procurement teams commonly combine parts-only NBD plans with other service-level products to build mixed support strategies; coordinate with Avaya or your reseller for contract alignment.
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