AVAYA SA ESS+UA PRT 8X5 SYS C170 3YMO

Protect service continuity for System C170 with Avaya SA ESS+UA PRT, a three-year support package providing 8x5 priority coverage. This plan is built for production environments where weekday availability and timely vendor escalation matter more than round-the-clock response. Benefits include prioritized case handling, access to Avaya technical resources, and coordinated escalation for system-level faults. Procurement gets predictable maintenance costs, operations teams get clear escalation paths, and architects retain control over change windows. This SKU is appropriate when internal teams maintain first-line operations but require vendor commitment for complex issue resolution and system-level fixes. Confirm exact entitlements and response SLAs with Avaya prior to purchase to align support behavior to your runbook.