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Create Free Business Account| Mpn | 355706 |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA ESS+UA PRT 8X5 CAM RC240 3YMO |
| Product Supported | SA ESS+UA entitlements |
| Support Hours | 8 hours/day, 5 days/week |
| Covered Period | 3 years |
| Provided Support | 8x5 business-hours coverage |
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8x5 coverage provides vendor support during standard business hours — eight hours per day, five days per week — for the duration of the contract term identified in the SKU.
The SKU denotes a 3-year covered period (36 months) as part of the contract term.
The product name includes the entitlements labeled ESS+UA and the PRT designation as specified by Avaya; these identifiers define the bundled support and entitlement scope included in the SKU.
This 8x5 SKU limits vendor support to business hours, which reduces cost relative to 24x7 contracts while still providing vendor-managed case handling during the workweek.
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