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Create Free Business Account| Pricing Type | Maintenance subscription |
| Mpn | 355634 |
| Product Name | SA ESS+UA PRT 8X5 CAM RC220 3YMO |
| Product Supported | CAM RC220 |
| Support Hours | Business hours (8x5) |
| Bundle Support | Software updates and remote troubleshooting |
| Covered Period | 3 years |
| Provided Support | 8x5 remote maintenance and software assurance |
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8x5 coverage provides remote support during standard business hours, Monday through Friday, for diagnostics, troubleshooting and software update entitlements under this three-year agreement.
Yes. The SA ESS+UA package includes entitlement to Avaya software updates and patches for CAM RC220 for the duration of the three-year term.
Cases are routed through Avaya authorized support channels with prioritized handling according to the 8x5 maintenance contract; critical escalation follows the provider’s standard remote troubleshooting process.
Transferability depends on Avaya’s licensing and asset policies. Contact Avaya sales or your A5 IT account manager with device and contract details to evaluate reassignment options.
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