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Create Free Business Account| Mpn | 355715 |
| Vendor | AVAYA |
| Product Supported | SA ESS+UA PRT 24X7 CAM RC240 5YPP |
| Support Hours | 24X7 |
| Covered Period | 5YPP |
| Provided Support | SA ESS+UA PRT |
| Service Location | Partner/Remote |
| Service Description | Partner-managed 24x7 support per CAM RC240 profile |
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This SKU provides Software Assurance with ESS+UA access and partner-managed (PRT) support under the CAM RC240 response profile for the term indicated by 5YPP. It preserves upgrade and maintenance entitlements and defines partner escalation.
Onsite service depends on partner dispatch policies and the CAM RC240 profile; the contract primarily defines partner-managed remote support with escalation to onsite resources as required.
Renewal follows Avaya partner channels. Begin renewal discussions before term end to avoid coverage gaps; MPN 355715 is used to reference the current entitlements.
Transferability and site reassignment are governed by Avaya partner terms and the original contract language; coordinate with your Avaya partner for permitted changes.
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