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Create Free Business Account| Pricing Type | Subscription |
| Mpn | 355570 |
| Vendor | Avaya |
| Product Name | SA ESS+UA PRT 24X7 CAM RC212 3YPP |
| Product Supported | Avaya RC212 communication systems |
| Support Hours | 24 hours a day, 7 days a week |
| Bundle Support | Software entitlement (ESS+UA) included |
| Covered Period | 3 years |
| Provided Support | 24x7 support with parts coverage and priority escalation |
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This contract provides continuous access to Avaya technical resources, priority incident escalation and parts coverage for eligible RC212 hardware, along with software entitlement under ESS+UA.
Yes. ESS+UA in the product name indicates software entitlement and upgrade rights are bundled for the contract term.
The 24x7 plan provides nonstop response, higher-priority escalation and around-the-clock access to support and parts, while 8x5 covers only standard business hours and may have longer repair windows outside those hours.
Contract scope and renewal options are managed through your Avaya account team or reseller. Converting coverage is possible at renewal but requires contractual adjustment and pricing recalculation.
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