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Create Free Business Account| Mpn | MPN 355505 |
| Product Supported | Avaya C190 System |
| Support Hours | 8x5 business hours |
| Covered Period | 5 years |
| Provided Support | Onsite support with Updates & Upgrades (UA) |
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8x5 onsite indicates manufacturer dispatch and support during standard business hours, five days per week. This SKU covers onsite technician visits and repair activities within those hours.
Yes. The ESS+UA designation includes Updates & Upgrades (UA), which provides authorized firmware and software updates for covered Avaya C190 systems during the contract term.
Yes. The service consolidates parts and labor under the manufacturer agreement so eligible failed components are replaced as part of repairs during the covered period.
Site transfer policies vary by Avaya contract terms. Contact your Avaya sales or service representative to confirm transferability and any associated fees.
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