Avaya SA ESS+UA ONS 8X5 SYS C170 1YMO

Keep Avaya C170 platforms operational during business hours with 1 year of targeted 8x5 onsite coverage and software access. This plan pairs onsite technician dispatch during standard support hours with entitlement to Avaya updates included in the product code (ESS+UA ONS). For infrastructure teams, that translates to consistent support SLAs, trained field engineers replacing failed components on site, and entitlement to software fixes and releases relevant to the C170 system. The contract minimizes escalations by centralizing support through Avaya’s service channels and shortens mean time to repair for hardware-related faults occurring during the supported interval. Choose this option when your C170 supports production voice or unified communications workloads and you need a predictable, vendor-backed maintenance path without 24x7 escalation. Documentation, case escalation to Avaya engineering, and coordination for parts logistics are included as part of the covered offering.