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Create Free Business Account| Product Supported | Avaya System C130 |
| Support Hours | 8x5 |
| Covered Period | 3 years |
| Provided Support | Essential + Upgrade Assurance, On-site 8x5 service |
| Service Location | On-site |
| Service Description | On-site parts and labor during business hours with Upgrade Assurance entitlements |
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8x5 on-site support provides vendor-coordinated on-site parts replacement and labor during standard business hours for eligible faults on the covered Avaya System C130.
Yes. Upgrade Assurance is included, granting entitlement to qualifying platform firmware and software updates for the System C130 across the three-year term.
Essential on-site focuses on business-hours on-site response and repair; Preferred support typically includes prioritized parts dispatch and may offer faster logistics for parts replacement depending on the plan specifics.
Escalation outside of the contracted 8x5 window depends on Avaya’s escalation policies and may require a higher-level or expanded support contract; consult your Avaya account team for options.
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