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Create Free Business Account| Pricing Type | Term-based maintenance |
| Mpn | 355356 |
| Vendor | Avaya |
| Product Name | SA ESS+UA ONS 8X5 SYS C130 1YMO |
| Product Supported | Avaya system software and licensed UC components |
| Support Hours | 8 x 5 business hours |
| Bundle Support | ESS+UA ONS C130 |
| Covered Period | 1 yr |
| Provided Support | Software maintenance, technical support, and vendor escalation |
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8 x 5 support provides access to Avaya technical resources during standard business hours for incident handling, troubleshooting, and software fixes as defined by the C130 service level.
Yes — the one-year term includes entitlement to authorized software fixes and patches distributed by Avaya for supported components listed on your entitlement.
Yes — incidents handled under ESS+UA ONS C130 follow documented escalation paths to Avaya engineering when required by severity and diagnostic results.
Remote diagnostics and troubleshooting are included; onsite dispatch would follow Avaya’s service policies and the C130 coverage terms if required.
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