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Create Free Business Account| Mpn | MPN 355790 |
| Vendor | Avaya |
| Product Supported | Platform aligned to RA63 scope |
| Support Hours | 8x5 |
| Covered Period | 36 months |
| Provided Support | SA ESS+UA ONS 8x5 |
| Service Location | Customer site (onsite) |
| Service Description | Onsite field support during 8x5 business hours per RA63 scope |
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The 8x5 designation covers standard business hours five days a week; specifics (start/end times and regional holidays) follow Avaya's regional support policies and the contract terms referenced by MPN 355790.
Yes. The ONS component indicates onsite field activity as defined by the RA63 scope; on-site dispatch for eligible hardware incidents is provided during the contracted 8x5 hours.
This offering has a 36-month term under MPN 355790. Renewal options and timing are managed through Avaya channels or authorized resellers; consult your account manager for renewal scheduling and pricing.
The ESS+UA designation indicates that the agreement includes essential support plus UA entitlements as defined by Avaya for the RA63 scope. Confirm specific update and upgrade entitlements with your Avaya sales or support representative.
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