Avaya SA ESS+UA ONS 8X5 EXP MIC RM61 3YMO 3-Year

Keep RM61-based contact-center infrastructure available during business hours with a focused, three-year support renewal that pairs essential technical support with Upgrade Advantage. This package provides 8x5 coverage with on-site service where required, prioritized escalation via the RM61 model, and access to software updates that preserve compatibility and security across phased rollouts. Designed for infrastructure teams that must balance cost and operational risk, the plan reduces surprise maintenance spend and shortens repair cycles by aligning vendor resources to your RM61 estate. Choose this renewal when preserving weekday service levels, predictable budgeting, and controlled upgrade windows matter more than 24x7 coverage. The result: sustained user experience for agents and customers, simpler lifecycle planning, and a clear vendor contact path when incidents escalate beyond your team’s scope.