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Create Free Business Account| Pricing Type | Subscription |
| Mpn | 355575 |
| Vendor | Avaya |
| Product Name | SA ESS+UA ONS 8X5 CAM RC212 3YAN |
| Product Supported | Avaya RC212 communication systems |
| Support Hours | Business hours 8x5 |
| Bundle Support | Software entitlement (ESS+UA) included |
| Covered Period | 3 years |
| Provided Support | Onsite 8x5 support with parts and engineer dispatch |
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8x5 onsite support provides engineer dispatch during standard business hours for diagnosis, repair and eligible parts replacement under the contract. It also includes access to software updates where ESS+UA entitlements apply.
This product provides a 3-year coverage term, as indicated by the 3YAN suffix in the part number.
Escalation follows the contracted support-hours model; critical after-hours escalation options require a 24x7 support contract or separate arrangement.
Yes. The ESS+UA component includes software entitlement and upgrade rights for covered Avaya RC212 platforms during the contract term.
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