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Create Free Business Account| Mpn | 355437 |
| Vendor | AVAYA |
| Product Name | SA ESS+UA ONS 24X7 SYS C170 3YAN |
| Product Supported | System C170 |
| Support Hours | 24x7 |
| Covered Period | 36 months |
| Provided Support | SA Essential + Update Advantage (UA) + Onsite |
| Service Location | Customer site (onsite) |
| Service Description | 24x7 onsite support and software maintenance |
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ONS 24X7 denotes onsite (ONS) support available around the clock, ensuring Avaya technicians can be dispatched to the customer site at any hour covered by the agreement.
Yes. Update Advantage (UA) is included, which provides entitlement to vendor-supplied software updates and version access for the covered System C170.
Response times follow the ESS escalation and onsite terms; specific SLA metrics and dispatch windows are defined by Avaya and may be confirmed during contract finalization.
Yes. Terms may be extended or upgraded subject to Avaya renewal policies and pricing; contact your Avaya sales or channel representative to review options and timing.
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