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Create Free Business Account| Product Supported | RA63 |
| Support Hours | 24x7 |
| Covered Period | 1 year |
| Provided Support | On-site maintenance and essential updates |
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This SKU provides one year of coverage (1YMO) with continuous on-site maintenance and update access for the term.
ESS+UA represents an essential-tier support offering that includes core maintenance and update access; PREF+UA is a higher tier that includes priority handling and broader update privileges. Confirm tiers with your Avaya sales or partner contact for exact differences.
Yes. The product identifier indicates 24x7 on-site maintenance (ONS 24X7) is part of the coverage profile for the contract term.
Yes. One-year contracts can typically be renewed or replaced with multi-year agreements; coordinate with your Avaya account team to align renewal timing and any tier changes.
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