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Create Free Business Account| Escalation | Vendor escalation to Avaya engineering |
| Response Time | 120 minutes (target response) |
| Product Supported | Avaya C100 MCU |
| Support Hours | 24x7 |
| Covered Period | 12 months |
| Support Channel | Phone and remote access |
| Provided Support | Software updates and remote repair |
| Mpn | 355308J |
| Vendor | Avaya |
| Product Name | SA ESS+UA C/D RM SYS C100 1+5 MCU 1YMO |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
It covers software updates, remote diagnostics and remote repair for one primary plus five Avaya C100 MCU units for a 12-month period, plus vendor escalation.
Open a ticket via Avaya support channels (phone or portal) to initiate remote diagnostics; Avaya support will triage, apply updates or escalate to engineering as required.
This subscription focuses on software updates and remote repair; physical hardware replacement depends on Avaya entitlements and is handled per Avaya service policies.
Yes. Contracts can be renewed or extended ahead of expiry; upgrading to a multi-year agreement is recommended to lock predictable pricing and continuous coverage.
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