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Create Free Business Account| Pricing Type | Term-based maintenance |
| Mpn | MPN 355914J |
| Product Supported | SA ESS+UA C/D PRT NBD EXP MIC RM61 |
| Support Hours | Business hours |
| Covered Period | 1 Year |
| Provided Support | Next Business Day response with priority routing |
| Service Description | Vendor-backed RM61 maintenance with NBD response and expedited parts handling |
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NBD (Next Business Day) response indicates that service cases tied to this RM61 entitlement are scheduled for response on the next business day following case acceptance, aligning parts and dispatch timelines to business-hour service windows.
Yes. The ESS+UA portion of the entitlement covers software assurance and update access as defined by Avaya’s ESS+UA terms alongside the RM61 maintenance coverage.
Use the manufacturer part number MPN 355914J and the product designation SA ESS+UA C/D PRT NBD EXP MIC RM61 when placing orders to ensure accurate procurement and entitlement mapping.
This one-year NBD option offers priority routing and expedited parts within business-hour response windows; 24x7 offerings provide continuous support and faster initial contact outside business hours but may carry a different price point.
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