AVAYA SA ESS+UA C/D PRT RC100 351971J 3-Year NBD Support

Keep Avaya RC100 deployments available and auditable with three years of next-business-day response under MPN 351971J. This service pairs Software Assurance (SA ESS+UA) coverage with prioritized problem resolution and entitlement tracking so your infrastructure team spends less time coordinating vendor access and more time on delivery. The contract delivers predictable vendor engagement windows, documented case escalation and entitlement verification tied to your RC100 assets. For decision-makers evaluating total cost of ownership, this SKU replaces ad hoc break-fix purchases with a fixed-term commitment that accelerates repair cycles, simplifies renewals and consolidates vendor billing. Choose this service when you need defined, vendor-backed response targets and license/maintenance continuity across a 36-month window. The offering is intended for enterprise Avaya estates where predictable support cadence and supplier accountability justify the premium versus transactional incident purchases.