Avaya SA ESS+UA C/D PRT 8X5 SYS C190 3Y

Keep mission-critical Avaya System C190 deployments operational during standard business hours with an SA ESS+UA combined support agreement. This 8x5 plan delivers entitlement for software updates and upgrade rights (SA) together with support and assistance (UA) for the platform, tied to a 3-year contractual term. The agreement reduces internal vendor management overhead by centralizing software entitlement and product-level support under a single MPN (355491J). Procurement teams gain predictable OPEX for core communications infrastructure, while infrastructure leads retain direct Avaya escalation and access to vendor-supplied fixes and patch releases. Ideal for campus datacenters, regional contact centers, and distributed branch estates that require reliable weekday support without premium 24x7 rates. Implementation, break/fix coordination, and entitlement validation remain with Avaya under the contract, accelerating remediation for covered software issues and minimizing time-to-resolution during covered hours. Choose this SKU when you need vendor-backed software lifecycle coverage for System C190 across a defined 3-year period and want clear commercial ownership with an enterprise service provider.