Avaya SA ESS+UA C/D PRT 8X5 SYS C190 1YPP

Keep System C190 production telephony predictable and supported during business hours. This 1-year SA ESS+UA package provides 8x5 technical support, access to software updates and entitlement to Avaya assistance designed to resolve configuration and software defects. It fits procurement cycles where weekday coverage and guaranteed access to vendor resources reduce operational risk without paying for 24x7 coverage. Use this contract to standardize software maintenance, accelerate resolution of software-related incidents and ensure timely access to product patches and upgrades. Documentation access and case escalation pathways are included to align with ITIL-oriented support processes. For teams evaluating total cost of ownership, this offering reduces internal support burden while keeping the System C190 on a vendor-supported software baseline throughout the covered period.