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Create Free Business Account| Mpn | MPN 355349J |
| Vendor | AVAYA |
| Category | software-services/support-warranties |
| Product Name | SA ESS+UA C/D PRT 8X5 SYS C130 5YPP |
| Product Supported | SA ESS+UA C/D PRT (C130) |
| Support Hours | 8x5 business-hours |
| Covered Period | 5 years |
| Provided Support | System-level support with business-hours response |
| Service Location | Vendor-defined service location |
| Service Description | Vendor support, incident routing, and renewal management |
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8x5 indicates business-hours vendor support—typically standard business days and hours. Confirm exact local hours and holidays with Avaya as they can vary by region.
Coverage scope and whether hardware replacement is included depend on Avaya’s defined covered components. Verify covered components and replacement terms with Avaya at purchase.
Incidents are routed through Avaya’s support channels per the plan. Work with your Avaya account team to document escalation paths and expected response windows.
Yes—coordinate start and end dates with Avaya during purchase to align the five-year protection plan with your hardware and lifecycle refresh schedule.
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