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Create Free Business Account| Mpn | 355779J |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Supported | SA ESS+UA C/D PRT 8X5 MIC SP RA63 3YAN |
| Support Hours | 8 x 5 business-hours |
| Covered Period | 3 years |
| Provided Support | Software support and upgrades |
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8 x 5 indicates vendor support availability during standard business hours—typically Monday through Friday—covering incident intake, troubleshooting and escalation during those hours. It does not provide guaranteed overnight or weekend response.
Yes. This SA ESS+UA SKU combines software support with upgrade entitlement for the contract term, providing access to vendor-released patches and licensed upgrade versions tied to the entitlement.
Entitlement is validated via the Avaya licensing and entitlement process. A5 IT will coordinate required identifiers and purchase documentation to register the contract under your Avaya customer account.
You can transition coverage levels through a renewal or contract amendment with Avaya; contact A5 IT for a migration plan and cost comparison to move from 8 x 5 to 24 x 7 support.
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