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Create Free Business Account| Pricing Type | Term-based support agreement (3 years) |
| Product Supported | SA ESS+UA C/D PRT 8X5 MIC RM61 3YAN |
| Response Time | Varies by severity (per MIC RM61) |
| Support Hours | 8 hours/day, 5 days/week |
| Covered Period | 3 years |
| Provided Support | 8x5 remote support with MIC RM61 escalation |
| Service Location | Remote support with conditional onsite dispatch during business hours |
| Service Description | Remote diagnostics and business-hour incident handling (MIC RM61) |
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8x5 coverage provides support during standard business hours: 8 hours per day, 5 days per week, aligned to the customer's agreed local business schedule.
This package is primarily remote support with field dispatch available as required during business hours per the MIC RM61 escalation criteria.
Yes. UA (Upgrade Advantage) is included, providing entitlement to applicable software updates during the contract term.
The support term is three years as indicated in the product identifier (3YAN).
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