Avaya SA ESS+UA C/D PRT 8X5 CAM RC240 1YPP

Optimize maintenance cost without sacrificing predictable response for day-to-day operations. This Avaya 1 year support SKU (MPN 355705J) provides 8x5, business-hour phone and online access to Avaya technical teams for RC240-class environments, plus entitlement to relevant software updates. It’s intended for organizations whose critical change windows align to standard business hours and who want vendor assurance during planned operational periods. The package ensures prioritized case handling within support hours, access to knowledge-base resources, and formal escalation routes to Avaya specialists. Use this contract to control support expenditure while retaining vendor-backed diagnostics and patch entitlements. On-site services or emergency after-hours escalation are outside the base scope and can be added if required.