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Create Free Business Account| Mpn | 355494J |
| Vendor | Avaya |
| Category | software‑services/support‑warranties |
| Product Supported | SA ESS+UA C/D PRT 24X7 SYS C190 1YMO |
| Support Hours | 24 hours/day |
| Covered Period | 1 yr |
| Provided Support | 24x7 |
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24x7 indicates continuous intake of incidents via Avaya support channels and access to telephone and web portal case creation at any time during the one‑year term. It provides vendor‑managed triage and escalation for production issues affecting the C190 platform.
Yes. Avaya maintenance contracts are renewable; contact your Avaya account team or authorized reseller to arrange multi‑year renewals or to transition to alternate support tiers prior to contract expiration.
Yes. The package includes access to Avaya software updates and patches released during the covered period, along with guidance on compatibility and deployment considerations for the C190.
Maintaining Avaya support coverage helps preserve warranty alignment by ensuring updates and fixes are applied using Avaya‑approved procedures, reducing the risk of voiding vendor support due to unsupported third‑party changes.
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