Avaya SA ESS+UA C/D PRT 24X7 MIC SP RA63 1YPP

Keep contact-center and enterprise telephony available when every minute matters. This 1 year Avaya support package (MPN 355783J) delivers 24x7 phone and online access to Avaya technical teams for RA63 deployments, plus entitlement to relevant software updates and maintenance releases. It’s designed for teams that must maintain SLAs across peak hours, holidays and planned-change windows. The coverage removes uncertainty around issue triage and escalation: incidents are routed to Avaya specialists with product context, reducing mean time to resolution and limiting costly customer-impact windows. Choose this SKU when you require continuous vendor-backed access, documented support entitlements, and simplified procurement for a single-year term. Implementation and change governance remain with your operations group; this contract ensures Avaya is on-call to support diagnostics, workarounds and release guidance.