Avaya SA ESS+UA C/D PRT 24X7 MIC SP RA63 1 Year

Sustain critical Avaya communications and contact-center workloads with a dedicated 24x7 support entitlement and RA63 escalation for one year. This offering couples software assurance (ESS+UA) with continuous access to Avaya technical staff, helping teams recover faster from incidents, apply urgent fixes, and maintain licensed features. It targets deployments where downtime directly impacts revenue or customer experience and where faster access to senior Avaya engineers matters. Support includes entitlement to software updates and upgrades under the ESS+UA umbrella plus a defined escalation path (RA63) for complex issues. For procurement and infrastructure teams, this option reduces operational risk compared with reactive, ad-hoc support purchases by bundling proactive update rights and continuous support access. Choose this when your architecture requires guaranteed availability, predictable support costs for a 12‑month period, and prioritized routing for high‑severity incidents.