Avaya SA ESS+UA C/D PRT RM61

Keep RM61 telephony and unified communications assets operational across the contract term with a five-year SA ESS+UA C/D protection package. This plan delivers 24X7 MIC access for incident reporting and qualified troubleshooting of covered SA ESS+UA components identified for RM61. Procurement-grade coverage reduces administrative overhead by consolidating entitlement, incident intake and escalation under a single five-year commitment. IT directors retain predictable support economics while operations teams gain continuous access to Avaya technical resources for diagnosis and remediation. Use this plan where RM61 systems support high-availability voice services and business-critical collaboration. The agreement focuses on service continuity and entitlement management rather than hardware renewal cadence — a clear choice for organizations that must preserve existing RM61 ecosystems while avoiding ad-hoc support spend.