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Create Free Business Account| Mpn | 355429J |
| Product Supported | SYS C170 |
| Support Hours | 8x5 |
| Covered Period | 1 Year |
| Provided Support | ESS+UA C/D ONS |
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ESS+UA C/D ONS provides the ESS+UA service profile applied to SYS C170, offering vendor-level case handling, entitlement-based access to software updates, and onsite options defined by the service code.
The contract provides coverage for 1 Year from the effective date noted on the purchase agreement.
This SKU specifies 8x5 coverage; after-hours or 24x7 support would require a different service offering or upgrade.
Cases are handled through Avaya’s assigned escalation path per the ESS+UA C/D ONS process, providing structured vendor escalation and coordination for resolution.
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