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Create Free Business Account| Mpn | 355864J |
| Vendor | Avaya |
| Product Supported | SA ESS+UA C/D ONS 8X5 MIC RM61 |
| Support Hours | 8x5 |
| Covered Period | 3 Years |
| Provided Support | SA ESS+UA C/D ONS |
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It includes Software Assurance Essentials level coverage plus Upgrade/Addition entitlements, delivered with 8x5 support hours and onsite options where applicable, for the product scope RM61 over a three-year term.
Onsite (ONS) availability depends on the underlying Avaya terms and the service region. The SKU name indicates onsite options are supported where Avaya's service rules permit.
Yes. Renewals are handled through standard Avaya channels or your procurement partner. Early renewal policies, pricing, and continuity of entitlement should be confirmed at time of renewal.
Essentials coverage provides the core licensed updates and upgrade entitlements needed to maintain RM61 compliance and security. Preferred typically includes higher-priority advisory and lifecycle services; review both SKUs to match support level to operational needs.
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