Avaya SA ESS+UA C/D ONS 8X5 CAM RC240 1 Year

Protect Avaya communications and collaboration infrastructure with an 8x5 business‑hour support entitlement, RC240 escalation, and ESS+UA software assurance for one year. This package is tailored for environments where primary operations run during standard business hours but still require structured vendor support, defined escalation paths, and entitlement to software updates. The 8x5 coverage provides access to Avaya technical staff during core support hours, while RC240 supplies an established escalation track for issues that require additional senior resources. For procurement and IT leaders, the 8x5 option balances cost and operational coverage—offering software assurance and predictable support pricing for a 12‑month term without the premium of 24x7 coverage. Choose this when your organization operates primarily in business hours, and you want formal update rights plus an escalation mechanism for complex incidents.