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Create Free Business Account| Product Supported | SA ESS+UA C/D ONS 24X7 SYS C130 3YPP |
| Support Hours | 24x7 |
| Covered Period | 3 years |
| Provided Support | 24x7 telephone and online support |
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24x7 support provides continuous incident intake via telephone and the Avaya web portal, severity-based escalation to engineering, and entitlement to corrective software updates for the covered product.
Yes. The contract includes entitlement to Avaya-released software updates and corrective patches applicable to the covered C130 product during the three-year term.
Severity 1 incidents are routed through a prioritized escalation path with dedicated engineering engagement and continuous updates until a corrective action or workaround is delivered.
Renewal and transfer options are managed through Avaya channel partners; contact your Avaya account representative or authorized reseller to discuss renewal timing and continuity to avoid coverage gaps.
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