Avaya SA ESS+UA C/D ONS 24X7 EXP MIC RM61 3YPP 3-Year

Ensure continuous availability for RM61-based contact-center platforms with a three-year support renewal that prioritizes critical incidents through 24x7 coverage and on-site response. This package combines essential support with Upgrade Advantage, delivering continuous access to software updates and a defined RM61 escalation path. It is optimized for environments where downtime carries high business impact and where after-hours restoration must be vendor-backed. The 24x7 model routes incidents to dedicated technical resources at any hour, reduces mean time to vendor intervention, and supports regulatory or SLA obligations that demand uninterrupted voice and contact services. Choose this plan when preserving round-the-clock agent availability, protecting revenue-bearing customer interactions, and accelerating incident resolution are top priorities. The renewal clarifies responsibilities, centralizes vendor contacts, and reduces internal escalation overhead for critical RM61 events.