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Create Free Business Account| Pricing Type | Contracted fixed-term |
| Mpn | MPN 355652J |
| Vendor | AVAYA |
| Product Name | SA ESS+UA C/D ONS 24X7 CAM RC220 3YMO |
| Product Supported | CAM RC220 |
| Support Hours | 24x7 |
| Bundle Support | Includes UA and ESS components |
| Covered Period | 36 months (3 years) |
| Provided Support | 24x7 remote and onsite support |
| Service Location | Onsite and remote |
| Service Description | 24x7 remote troubleshooting and onsite engineering |
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24x7 support provides continuous remote troubleshooting and vendor-managed escalation with onsite engineering dispatched per the ONS terms for covered CAM RC220 issues.
Yes. The SKU bundles UA (software updates/entitlement) alongside ESS essential services for the CAM RC220 over the 3-year term.
The contract term is 3 years (36 months). Billing terms vary by reseller; procurement typically purchases this SKU as a fixed-term support agreement.
Transferability is subject to Avaya’s contractual terms. Confirm transfer rules during purchase; onsite coverage location may affect service availability.
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