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Create Free Business Account| Mpn | 239008 |
| Vendor | Avaya |
| Product Name | SA ESS ONE‑X AGT R2 AGENT 3YPP |
| Product Supported | Avaya One‑X Agent R2 |
| Covered Period | 36 months |
| Provided Support | Technical Support and Maintenance |
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The 3YPP term provides 36 months of Avaya technical support and software maintenance for Avaya One‑X Agent R2, including access to vendor troubleshooting, maintenance releases, and incident escalation aligned to the product scope.
This SKU is structured for per‑agent coverage; purchase quantities should match the number of One‑X Agent R2 seats requiring support.
Yes. The support term includes access to applicable maintenance updates and patches for Avaya One‑X Agent R2 as provided by Avaya during the covered period.
Buying a defined support SKU with a multiyear term consolidates invoicing and budgeting, ensures consistent vendor accountability across agent clients, and reduces administrative overhead compared with ad hoc ticket‑based engagements.
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