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Create Free Business Account| Product Supported | SA ESS CONF R7 MMED W/FE |
| Covered Period | 3 Years |
| Provided Support | Technical support, software fixes, vendor escalation |
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SA ESS CONF R7 MMED W/FE provides technical support, software fixes, and vendor escalation specifically for R7 media and conferencing components as defined in the Avaya entitlement.
This SKU provides a covered period of 3 Years as indicated by the product identifier.
The SKU name includes W/FE, indicating field engineer engagement is part of the support entitlement; the exact terms and any travel or response SLAs are governed by the Avaya support contract.
Infrastructure and procurement teams running Avaya R7 conferencing and media services that require predictable vendor escalation and multi‑year support to minimize conferencing downtime.
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