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Create Free Business Account| Product Supported | SA ESS CMS R17 SUPERVISOR |
| Support Hours | Varies by contract |
| Covered Period | 3 Years |
| Provided Support | Technical Support and Software Updates |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
Coverage targets supervisor-role tools and associated CMS R17 components as identified by MPN 234402, including maintenance releases and vendor technical assistance for supervisor-related incidents. For a full list of covered subcomponents, request the scope-of-work from Avaya or your reseller.
Confirm eligibility by sharing your CMS R17 deployment details with Avaya or an authorized reseller. They will verify version, installed modules and any third-party integrations that may affect coverage.
Access to CMS R17 maintenance releases and patches is included in the support coverage. Any major upgrades or professional-services work required for migration are contracted separately.
Open an Avaya support case via the official portal or through your reseller and reference MPN 234402. The case will be routed to the CMS R17 support team for prioritized handling per the contract terms.
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