Avaya SA ESS CMS R17 ADDL ACD 3YPP

Protect additional Avaya CMS R17 ACD capacity with a 3-year support plan designed to keep contact center operations covered through the full lifecycle window. This service is built for teams that need predictable vendor support, cleaner maintenance planning, and a clear path for sustaining production workloads without introducing avoidable risk. For enterprise contact centers, the value is not just coverage — it is operational certainty. When additional ACD capacity is part of the service model, support continuity matters. This plan helps preserve access to vendor-backed assistance for the covered period, making it easier to manage incidents, plan renewals, and keep critical call handling infrastructure aligned with Avaya support expectations. A 3-year term also simplifies procurement and budgeting. Instead of piecing together short renewals, you can lock in a longer support horizon for the specific CMS R17 additional ACD entitlement. That makes this option well suited for organizations that want to reduce administrative overhead while maintaining a disciplined support posture for essential contact center services.