Avaya SA ESS CCCM R7 WFO REC CONN 3YAN 233486

Sustain recording connectivity between Workforce Optimization (WFO) systems and Avaya Communication Manager R7 by maintaining the SA ESS CCCM R7 WFO REC CONN entitlement (MPN 233486). This support item keeps your WFO recording connector covered for vendor updates and formal support paths associated with the named CCM R7 integration. For IT procurement and infrastructure leads, retaining this entitlement reduces risk to recorded-call availability, preserves compatibility with Avaya releases affecting CCM integrations, and simplifies escalation when recording issues occur. The SKU maps to a specific product entitlement, enabling straightforward ordering and reconciliation against existing Avaya service contracts without changing deployed WFO or CCM configurations.