AVAYA SA ESS CCCM R7 WFO REC CONN

This SKU provides one year of support and maintenance entitlement for the Avaya CCCM R7 WFO recording connection (as listed). For full inclusion details—such as access to specific support channels or update policies—refer to Avaya’s support documentation or your reseller.

Yes, support contracts of this type are typically renewable. Contact your Avaya representative or A5 IT account manager to discuss renewal timing and any available options.

Provide your purchase details and the MPN (233484) to Avaya or your reseller to complete entitlement registration and verification. Your account team can assist with the registration process.

This contract covers support and maintenance entitlement for the named connection; it does not implicitly alter recording retention or storage policies. Consult your WFO/storage product terms for retention specifics.