AVAYA SA ESS CCCM R6 Per User 3-Year Support

Keep contact center operations supported with SA ESS CCCM R6 PER USER 3YAN, a 3-year Avaya support entitlement structured on a per-user basis. It is designed for organizations that rely on CCCM R6 to manage customer interactions, agent productivity, and service continuity across a defined user population. For operations teams, the advantage is predictability. A per-user model makes it easier to align support coverage with actual deployment size, while the 3-year term reduces the churn of frequent renewals. That matters in environments where contact center availability directly affects customer experience, service levels, and revenue protection. This offering is a strong fit for enterprises that want to keep an existing Avaya contact center platform under support without changing the operational model. It helps preserve the value of the installed base, supports planning across budget cycles, and gives procurement a clear entitlement tied to the number of users in service. When the contact center is a core business function, support is not optional. This plan helps keep the platform covered so teams can stay focused on service delivery rather than avoidable interruptions.