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Create Free Business Account| Product Supported | SA ESS C3000 R3 SAP PROF GTWY |
| Covered Period | 12 months |
| Provided Support | Vendor software maintenance and technical support for the SAP gateway component |
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The package provides Avaya vendor software maintenance and technical support scoped to the SA ESS C3000 R3 SAP Professional Gateway for the 12-month term. It covers gateway-relevant updates, fixes and vendor troubleshooting.
Coverage is provided for 12 months from the contract start date as indicated by the 1YPP designation.
Yes. The plan provides access to Avaya case management and vendor support channels for escalation of gateway-related incidents.
No. The agreement is intended to support the SAP gateway component and is commonly used to protect production ERP integrations; review contract terms for any environment-specific limitations.
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